Good poker content depends on staying connected to the people who actually play. Whether you’ve spotted an error in one of our reviews, want to share feedback about a platform we’ve covered, or have a question about the US online poker landscape, there are ways to reach us and we genuinely read what comes in.
Below is an overview of the kinds of messages we receive and how we handle them.
If you have a question about one of our reviews, want clarification on something we’ve written, or just want to share your thoughts on the site, we welcome it. Player perspectives from people actively using these platforms are valuable, and feedback from our audience regularly informs how we approach coverage.
The US poker market moves fast. Platforms update their software, states pass new legislation, and promotional structures change. If you come across something on the site that looks inaccurate or out of date, please let us know. We take editorial accuracy seriously, and flagging errors helps us keep the content reliable for everyone.
If you have concerns about your own gambling habits or want to know more about the tools and resources available to help you stay in control, we’re happy to point you in the right direction. Our Responsible Gambling page covers the key tools and support organizations in detail, but feel free to reach out directly if you need guidance.
This one matters to us. If you’ve had a genuinely bad experience with an online poker site, such as withheld winnings, unfair treatment, misleading promotions, or anything that suggests a platform is operating badly, we want to know. We don’t act as a formal dispute resolution service and can’t intervene directly in individual cases, but player reports are taken seriously. Patterns of complaints directly influence how platforms are rated on this site, and repeated issues can result in a platform being flagged, downgraded, or removed from our recommendations entirely.
If you’re dealing with an active dispute, contacting the platform’s licensing authority or a third-party mediation service is your best route for formal resolution. We can help point you toward the right organizations.
Not every message has to be a complaint. If you’ve had a great experience at a platform we’ve covered, landed a big score in a tournament, or just want to share something good, we’d like to hear that too. Positive feedback is useful context when we’re evaluating how platforms treat their players.
We’re open to partnership conversations with platforms, tools, and services that are relevant to the US poker space and that meet our editorial standards. If you represent an organization interested in working with us, you’re welcome to get in touch. All partnership arrangements are handled separately from our editorial team, and commercial relationships do not influence ratings or reviews.
We aim to respond to all messages promptly, typically within a few business days. During busy periods, it may take a little longer, but every message is read. Please keep in mind that our team is focused on editorial work, so we’re not equipped to offer legal advice, financial guidance, or formal dispute mediation.
Whatever brings you to this page, don’t hesitate to reach out. Staying in contact with the people we write for is part of what keeps this coverage honest.